Find quick answers about orders, shipping, returns, and more at Alleavia.
Browse our pet accessories, choose your favorite items, select any options (size, color, etc.), and click “Add to Cart.” When you’re ready, go to your cart, click “Checkout,” and follow the steps to enter your shipping and payment details. You’ll receive an order confirmation email once your order is placed.
We accept major credit/debit cards and other secure payment methods shown at checkout. All payments are processed through secure, encrypted gateways to keep your information safe.
We start processing orders quickly, so changes or cancellations are only possible within a short time window. If you need to modify your order, contact us as soon as possible with your order number, and we’ll do our best to help.
Yes, Alleavia delivers worldwide. If your country appears at checkout, we can ship to you.
Our average delivery time is 10–14 business days, depending on your location and the specific product. You’ll see estimated delivery details in your order confirmation.
We offer free shipping on orders over $100. For orders under $100, shipping costs are calculated at checkout based on your location and order size.
Once your order ships, you’ll receive a shipping confirmation email with a tracking link or number. You can use it to follow your package’s journey until it arrives.
We offer free returns within 30 days of delivery. If you’re not happy with your purchase, contact us within 30 days and we’ll guide you through the return process. Items must be unused, in their original condition, and in the original packaging. Some items (e.g., personalized products) may be non‑returnable.
Please reach out to us with your order number, the item you’d like to return, and the reason for the return. We’ll reply with instructions, including the return address and any additional steps.
Once we receive and inspect your returned item, we’ll process your refund to your original payment method. This usually takes a few business days, depending on your bank or payment provider.
We recommend measuring your pet and comparing the measurements to the size chart on each product page. If you’re unsure, choose the size that leaves a little extra room for comfort, especially for collars, harnesses, and clothing.
We carefully select accessories from trusted suppliers and focus on comfort, durability, and pet safety. However, always supervise your pet when introducing a new accessory or toy, and remove any item that shows signs of excessive wear or damage.
Please check product descriptions for materials and contact us if you’re unsure about anything. If your pet has known allergies, we recommend consulting your vet before using new materials or products.
You can reach us via our Contact page or by emailing our support team at contact@alleavia.com. We aim to respond to all inquiries as quickly as possible, typically within 1–2 business days.
If you’re interested in larger or repeat orders, please contact us with details about what you need, and we’ll let you know what’s possible.
