Frequently asked questions

We ship across Ireland and the EU. UK orders may incur additional customs duties depending on order value. See our shipping policy for delivery times and rates.

Most Irish orders are dispatched same business day if placed before 2 pm. Delivery is 1–3 business days within Ireland and 3–7 business days for the rest of the EU.

Free shipping on orders over $100 within Ireland. Standard shipping starts at $4.95 for smaller orders.

14-day no-questions returns. If you're not happy, send the item back unused in its original packaging for a full refund. We cover return shipping for damaged or wrong items; you cover it for change-of-mind returns.

Unopened, in-date food can be returned within 14 days. Opened food can't be returned for hygiene reasons — but we'll always replace anything spoiled or damaged in transit.

You'll get a tracking link by email as soon as your order is dispatched. You can also see all your orders under My Account → Orders.

Yes. All 45 calculators, 119 breed profiles and 153 food safety checks are 100% free with no signup required. Pet Pro adds unlimited AI calls, syncing across devices and reminders — but the core stays open.

Calculators use the same equations vets use — Resting Energy Requirement (RER) and Maintenance Energy Requirement (MER) for food portions, the 9-point WSAVA Body Condition Score, and AAFCO/FEDIAF nutritional standards. They guide owners but don't replace your vet.

No. Use any calculator, breed profile or food check anonymously. Logging in (free WooCommerce account) lets you save pet profiles. Pet Pro adds unlimited AI and syncing.

Yes — every page is fully mobile-responsive and works in any modern browser.

Each profile is built from AKC/UKC official breed standards, the AVMA database, and large-scale veterinary lifespan/health studies. We update them as new evidence emerges.

We use either Anthropic's Claude or Moonshot's Kimi (configured by the site administrator). Your inputs are sent securely from our server to the AI provider — never directly from your browser.

No. We send each request individually and don't store the prompt or response on the AI provider. Photos used for breed/poop/triage analysis are processed and discarded.

2 free AI calls per hour per visitor. Pet Pro members get unlimited. You can also buy a one-shot premium AI report (vet visit summary, breed ID, diet plan, training plan) from $2.99 — emailed as PDF.

No, never. Our AI tools are guidance only. They're great for triage ("should I worry?") and for translating jargon, but every diagnosis and treatment decision should come from a licensed vet.

Unlimited AI tools, unlimited synced pet profiles, vet visit log with PDF export, vaccine & worming email reminders, watermark-free lost-pet posters, and ad-free browsing. See full feature list →

$4.99/month (with 7-day free trial), $39/year (saves $20), or $99 one-off lifetime. Cancel any time.

Yes, in 2 clicks from your account. You keep Pro features until the end of the period you've paid for. No questions asked.

14-day money-back guarantee on all plans. Email contact@alleavia.com.

All payments processed by Stripe — Visa, Mastercard, Amex, Apple Pay, Google Pay, plus iDeal/Bancontact in supported regions. We never see your card details.

You can create a free account here. It lets you save 1 pet profile (free) and unlocks Pet Pro features when you upgrade.

Free trackers (weight, expense, gallery, timeline) are stored on your device only — nothing is uploaded. Pet Pro syncs them to your account so you can access from any device.

Email contact@alleavia.com and we'll fully delete your account, pet profiles, vet log and all linked data within 7 days, in line with GDPR.

No. We never sell or share customer data. Stripe processes payments; the AI provider processes your AI prompts. That's it.

Email contact@alleavia.com — we read every message and reply within a few hours, Mon–Fri 7 am – 10 pm Irish time.

Yes — call +353 87 712 0654 Mon–Fri 7 am – 10 pm.

Please email us with the page URL and what looks off — we'll review against the latest veterinary literature and fix within 48 hours if confirmed. Vet professionals: we credit corrections in our changelog.

We're always open to vet professionals contributing reviews and to product partnerships that genuinely help our visitors. Email contact@alleavia.com.