Shipping & Delivery Policy

Last updated:31/01/2026

1. General Information

At Alleavia, we’re committed to delivering your pet accessories as quickly and safely as possible. This Shipping & Delivery Policy explains how we handle shipping, delivery times, and related questions.

If you have any questions, please contact us before placing your order.

2. Shipping Locations

We are proud to offer worldwide shipping.
If your country is available at checkout, we can ship to you. If your country does not appear, we currently do not ship there.

3. Processing Time

• Orders are typically processed within 1–3 business days after payment is received.
• Processing time does not include weekends or public holidays.
• You will receive an email confirmation once your order has been processed and shipped.

4. Delivery Time

Our average delivery time is 10–14 business days, depending on your location and the specific product.

Please note:

• Delivery times are estimates and may be affected by factors such as customs delays, local holidays, and courier delays.
• Business days do not include weekends or public holidays.

5. Shipping Costs

• Free shipping on orders over $100 (or equivalent in your local currency, displayed at checkout).
• For orders under $100, shipping costs are calculated at checkout based on your location and order size.
• Any applicable taxes, duties, or customs fees may be charged by your local authorities and are the responsibility of the customer.

6. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking link or tracking number (where available).
• You can use this information to follow your package’s journey until it reaches you.

If you do not receive tracking details within a reasonable time after your order ships, please contact us with your order number.

7. Multiple Items in One Order

Because we work with multiple partner warehouses, items in the same order may sometimes be shipped separately.

• You may receive multiple packages for one order.
• Each package will have its own tracking information (if available).

8. Incorrect Address & Delivery Issues

Please make sure your shipping address is complete and correct at checkout.

• If you provide an incorrect or incomplete address and the order cannot be delivered, we may not be able to offer a refund or free reshipment.
• If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend it.

If your order appears delayed, lost, or marked as delivered but you have not received it, contact us as soon as possible so we can investigate with the carrier.

9. Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, and taxes once the package reaches your country.

• These charges are not included in our product or shipping prices.
• Any additional charges are the responsibility of the customer.
• Customs policies vary widely; please contact your local customs office for more information.

10. Damaged or Missing Items

If your order arrives damaged or items are missing:

1. Take clear photos of the packaging and the damaged items.
2. Contact us within a reasonable time (e.g., 7 days) of receiving the package.
3. Include your order number and a description of the issue.

We will review your case and work with you to offer a replacement or refund, in line with our Returns & Refunds Policy.

11. Contact Us

If you have any questions about shipping or delivery, please contact us via our Contact page or email us at contact@alleavia.com. We aim to respond as quickly as possible.