Terms & Conditions

Last updated: 31/01/2026

1. Introduction

Welcome to Alleavia (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website and services (the “Site”) and your purchase of products from us.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. Use of the Website

• You must be at least the age of majority in your jurisdiction to use this Site or make a purchase.
• You agree not to use the Site for any unlawful or unauthorized purpose.
• We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

• We strive to display product descriptions, images, and pricing as accurately as possible.
• We do not warrant that product descriptions or other content on the Site are 100% accurate, complete, reliable, current, or error‑free.
• Colors and appearance may vary depending on your device and screen settings.

4. Prices & Payments

• All prices are displayed in USD and may be changed at any time without notice.
• We reserve the right to correct any errors in pricing and to cancel any order arising from such errors.
• Payment must be made in full at the time of purchase using the payment methods available at checkout.
• By providing payment information, you represent that you are authorized to use the payment method.

5. Orders & Acceptance

• When you place an order, you will receive an order confirmation email. This confirms we have received your order, not that it has been accepted.
• We reserve the right to accept or refuse any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.
• If we cancel an order after payment has been processed, we will issue a refund to your original payment method.

6. Shipping & Delivery

• We offer worldwide shipping.
• Average delivery time is 10–14 business days, depending on your location and the specific product.
• We offer free shipping on orders over $100. For orders under $100, shipping costs are calculated at checkout.
• Delivery times are estimates and not guarantees. We are not responsible for delays caused by customs, carriers, or other factors beyond our control.
• Additional details are provided in our Shipping & Delivery Policy, which forms part of these Terms.

7. Returns & Refunds

• We offer free returns within 30 days of delivery, subject to our Returns & Refunds Policy.
• Items must be unused, in original condition, and in original packaging, unless faulty.
• Certain items (such as personalized or final sale items) may not be eligible for return.
• Refunds are processed to the original payment method once the returned item has been received and inspected.
• For full details, please refer to our Returns & Refunds Policy, which forms part of these Terms.

8. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, and fees once the shipment reaches your country.
• These charges are not included in our product prices or shipping costs and are the responsibility of the customer.
• Customs policies vary by country; please contact your local customs office for more information.

9. Accounts & Security

• You may create an account to access certain features of the Site.
• You are responsible for maintaining the confidentiality of your account information and password, and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account.

10. Intellectual Property

• All content on the Site, including text, graphics, logos, images, and design, is owned by or licensed to Alleavia and is protected by applicable intellectual property laws.
• You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written permission.

11. Third‑Party Links

• Our Site may contain links to third‑party websites or services that are not owned or controlled by us.
• We are not responsible for the content, policies, or practices of any third‑party websites or services. Accessing them is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or replacement costs, arising from your use of the Site or any products purchased from us.
• Our total liability for any claim relating to the Site or products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow limitations of liability, so the above may not apply to you in full.

13. Disclaimer of Warranties

• The Site and all products and services are provided “as is” and “as available,” without any warranties of any kind, express or implied.
• We do not guarantee that the Site will be uninterrupted, secure, or error‑free.
• We make no warranties regarding the quality, suitability, or fitness for a particular purpose of any product, beyond those required by law.

14. Indemnification

You agree to indemnify and hold harmless Alleavia, its owners, employees, and partners from any claim or demand, including reasonable attorneys’ fees, arising out of your use of the Site, your breach of these Terms, or your violation of any law or the rights of a third party.

15. Changes to These Terms

• We may update or modify these Terms from time to time.
• Any changes will be posted on this page with an updated “Last updated” date.
• Your continued use of the Site after any changes constitutes acceptance of the new Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Republic of Ireland. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Republic of Ireland.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us via our Contact page or email us at contact@alleavia.com.